Eligibility and Coverage
If your vehicle:
Is under any Mercedes-Benz warranty (New Vehicle Limited Warranty, Extended Limited Warranty, Certified Pre-Owned Warranty) - You are eligible for complimentary Roadside Assistance.
Is out of warranty, and is regularly serviced at an authorized Mercedes-Benz dealership (a single transaction of at least $100 in the 18 month prior to the Roadside call)
- You are eligible for complimentary Roadside Assistance
Was purchased directly from an authorized Mercedes-Benz dealership prior to January 4, 2011 and you still own the vehicle
- You are eligible for complimentary Roadside Assistance
Is out of warranty
- You are not eligible for complimentary Roadside Assistance. Please visit an authorized Mercedes-Benz dealership for service to qualify for Roadside Assistance. Or, you may purchase each individual service through the Mercedes-Benz Customer Assistance Center at the time of service
Is not regularly serviced at an authorized Mercedes-Benz dealership or not purchased directly from an authorized Mercedes-Benz dealership
- You are not eligible for complimentary Roadside Assistance. Please visit an authorized Mercedes-Benz dealership for service to qualify for Roadside Assistance. Or, you may purchase each individual service through the Mercedes-Benz Customer Assistance Center at the time of service
*As of January 1, 2011, Mercedes-Benz Roadside Assistance will offer the following complimentary services for eligible vehicles:
Sign & Drive
- Replace a flat tire with a spare
- Jump start
- Small amount of fuel, should the vehicle run out
Towing to the nearest authorized Mercedes-Benz dealership.
Please note that in certain unique circumstances, additional charges may apply to Sign & Drive and towing.
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